In 2023, the PAN Foundation helped 110,520 patients with $255.3 million in financial assistance.
Together with our caring network of supporters—including generous donors, dedicated healthcare professionals, and incredible partner organizations—we served tens of thousands of patients with life-threatening, chronic, and rare illnesses last year. Through our financial assistance, advocacy, and education initiatives, we once again reached people from all 50 states and each U.S. territory.
Connecting patients with the care they need
We’re grateful to provide a critical safety net to underinsured people, helping them access the healthcare treatments they need. With 60 percent of our grant recipients returning to PAN for continued support, we know we’re making a difference.
“It is a blessing that I received the grant. Otherwise, I’m not sure I would have been able to afford the medication costs.”
Read Janice’s storyOur impact
Nine out of 10 patients told us that PAN’s support:
- allowed them to take their medication as prescribed
- relieved their financial burdens
- decreased their worries about future financial problems because of their illnesses
- improved their quality of life
My diagnosis is terminal, so my fight against the disease has been an ongoing one, however, your financial assistance has helped to make this journey possible. I can’t thank you enough for what you have done to help me see my grandchildren graduate high school, new great-nieces and -nephews born, and spend more years with my family.”
Norma Turner, from Florida, living with cancer
Our world-class service
We continue to provide our patients with the level of care they need and have come to expect from the PAN Foundation. In 2023 alone, we:
- Answered 218,310 calls from patients, caregivers, and healthcare professionals
- Provided interpreters in 25 languages to support callers
- Earned a 9.5/10 patient satisfaction score after they contacted PAN
- Processed 592,909 claims on behalf of patients
- Opened 5 new assistance funds
- Surpassed more than 2 million notifications sent out to nearly 100,000 FundFinder users, alerting them to available financial assistance
Changing lives through advocacy
Engaging patient advocates from across the country is a critical element of our advocacy work. In 2023, we held our inaugural in-person Advocacy Action Day on Capitol Hill, convening patient advocates and caregivers to call on lawmakers to champion legislation addressing access to affordable and equitable healthcare. At the same time, thousands of advocates across the country sent more than 5,000 emails to legislators through PAN’s second annual Virtual Day of Action.
Advocacy Action Day 2023 by the numbers
In person on Capitol Hill :
- 40+ advocates in-person from 16 states and 1 U.S. territory
- 160 meetings on Capitol Hill
- Prioritizing 4 policy positions
Virtual/Across the U.S.:
- 5,000+ emails
- from advocates in 49 states
- to 475 members of Congress
I am grateful for the opportunity to speak with individuals that can bring about vital healthcare access change. I left each meeting empowered!”
Patricia Rivers, PAN grant recipient and patient advocate
Understanding the impact of Medicare Part D reforms
PAN has been at the forefront of understanding how the Medicare Part D reforms included in the Inflation Reduction Act will impact patient access and affordability—now and moving forward. Through in-depth research commissioned with Avalere and our own national polling, we understand that far too many patients will continue to face affordability challenges, despite the historic reforms.
If I had to pay $2,000 out of my pocket, I would not be able to pay any normal household bills. I would not have a place to live, or electricity, or food. I am very thankful for PAN.”
Steven Hadfield, from North Carolina, living with Waldenstrom Macroglobulinemia